- Review Centre
- Electronics
- Home Cinema
- Digital TV
- NTL:home - TV, Telephone & Broadband Internet
- count peppe's review
Have a picture of NTL:home - TV, Telephone & Broadband Internet?, please send it to us.
Picture courtesy of Tim.
| Customer Service | 2.4/10   |
|---|---|
| Features | 4.2/10 |
| Value for Money | 4.7/10 |
| Reviewer Rating | 3.8/10 |
| Overall Rating | 4/10 |
By count peppe
on 13th Jun 2007
| Time Service Used | Over 1 Year |
|---|---|
| Customer Service | 1/10 |
| Features | 1/10 |
| Value for money | 0/10 |
| Overall value | 1/10 |
 count peppe's recommendation | |
Broadband brilliant
Phone fine
See general comments. There is a lot to read through.
I think that I have about had it with Virgin.
I have had around 8 call outs in the last 6 weeks, mainly due to freezing screen, slow remote reaction, stalling channels.
They have replaced every piece of equipment during that time.
They also did some work inside the network box in the street.
Nothing improved. On Saturday it was dreadful and I have not been able to access any Video-on-Demand services. They said it needed for specialist engineers to investigate and they would call me within 72 hours. No one called me back.
I phoned on Monday and again they said the engineers would want to speak with me... so I been waiting. Today I phoned again and now apparently they are having a major problem throughout my area and it could be offline until 18th June! Such madness!
I am planning to let this all continue and am logging everything.
In the next 72 hours I intend making an appeal direct to Branson via a YouTube broadcast.
They continue to fail to deliver any real level of service.
The engineers that visit are unmotivated and don't seem happy in their work.
I always make them a coffee and chat with them. They seem frustrated and all confirm that the Network itself is knackered and old and out of date.
Personally I cannot see Virgin making it. On paper it all seems so wonderful but in reality it is dreadful.
Is there any formal body we can band together to take action against them? They are not providing the service they promise us. Surely there must be some way we can stop them signing up new customers?
I will post my YouTube link on here once I have broadcast it.
I hope to show the Screen Freezing, the error messages - if I get an engineer maybe a short clip of him/her pretending to fix the service.
Anyone interesting in joining me take action against them please get in touch.
Important, please be aware that:
count peppe's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
