SAS Scandinavian Airlines Review

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SAS Scandinavian Airlines go to www.flysas.com
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 22 reviews

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BAGULEYWARRIOR's Review of SAS Scandinavian Airlines

10th Jun 2007

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Flight From - To
    Madrid to Copenhagen
  • Flight on time?
    0 stars
  • Comfort on flight
    3 stars
  • Flight Date
    June 2007
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

I got there in the end.


Bad Points

Where to start!


General Comments

It all started when I received an email from SAS about 7 weeks before my flight, it said that they'd tried to contact me and could I ring customer services. So I called and a very polite man said, why had I rang, there's no problem. About a month later I get the same email. So I called again and I was told over the phone that my flight had changed from 16:00 to 15:45, I thought not a problem.

So I go to check in at Madrid, look at the screens and cannot find my flight. I got to the SAS check in desk and they said the flight wasn't operating and that they had told me two months earlier. I explained what had happened and they said that it's my fault, nothing can be done and we can't help you!

I decided then to go to the Spanair ticket desk as this was a code sharing flight. Thankfully after a lot of arguing with the manager they decided to re-route me through Barcelona, free of charge. I eventually arrived in Copenhagen 7 hours late and when you are only there for 2 days this is a considerable amount of time.

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