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| Content | 0.3/10   |
|---|---|
| Reliability | 3.7/10 |
| Customer Service | 2.5/10 |
| Speed Consistency | 5.2/10 |
| Value for Money | 2.9/10 |
| Overall rating | 1.9/10 |
By bigaljo on 7th Jun 2007
| Content | 1/10 |
|---|---|
| Value for money | 5/10 |
| Overall value | 1/10 |
 bigaljo's recommendation | |
1 month contract
Call centre support and e-mail support are abysmal.
I have been with EFH for over 12 months and everything ran smoothly. However since being taken over by 186 earlier this year and moving their call centre things have gone downhill at an alarming rate. There is virtually no support. The staff are polite and full of apologies but are ineffectual. Its like talking to a machine. You have to ask the right questions to get a sensible answer. ie, You have to know the answers before you ask the question.
Last week they cut my broadband for no reason. The week before they had debited my account with 3 months advance subscription.
When I rang support they spent 30 mins talking me through a test procedure which totally messed up all my router settings then finally said that my line had been seized by a bug in their system. Profuse apologies were offered with the comforting reassurance that they would reconnect me within 7 to 10 days.
I was cut of on the 29th May. On June 1st I rang them to check progress and my impression was that they new nothing about my problem and they only then raised a fault report. Today after numerous calls they are saying they need just a few days more.
The shame is. Before they were took over they were really good at support with friendly helpful staff.
I am now ending my contract with them and will sign up elsewhere.
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