Schuh Review

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Schuh
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 14 reviews

Thumb down 36% of users recommend this product

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patmartin008's Review of Schuh

5th Jun 2007

Overall Rating

2.5 stars
  • Value for money
    3.5 stars
  • Quality of service
    2 stars
  • Goods purchased & cost
    Merrell trainers, £75
  • Layout of shop
    4.5 stars
Good Points

Excellent range.


Bad Points

Poor after sales.


General Comments

I've bought my last 5 pairs of trainers from this shoe shop, and I never had a problem. Until now! I recently bought a pair of Merrell's in leather at the Oxford Street branch in London. They had to be ordered in, as the pair in the store were faulty (material split from sole).

I collected the shoes a week later, and after only a week they showed a small split in the material. I returned them to Schuh straight away, only to be told by the assistant manager that she had "never seen that before", and it could not be a fault of the material i.e. I had damaged them!

I asked to speak to the manager, and I was told he was too busy.

I called customer services, and I was told to send the trainers back for them to assess. As I have no others to wear in the meantime, this wasn't possible.

Really disappointed with Schuh's after-sales care, as until now I'd had nothing but good things to say about them.

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