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- mcneillis's review
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| Customer service | 2.1/10   |
|---|---|
| Value for Money | 1.7/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 2.3/10 |
By mcneillis on 30th May 2007
| Customer service | 0/10 |
|---|---|
| Banked with company | 6 - 12 Months |
| Value for money | 0/10 |
| Overall value | 0/10 |
 mcneillis's recommendation | |
None
Unable to get hold of business manager when needed.
I have had a personal account with Lloyds for more than 10 years. They were very responsive and helpful at the start. About two years ago the level of service I have received deteriorated from non existent to appalling since. However, being a loyal customer I decided to open a Lloyds TSB Business Bank Account. This was the biggest mistake I have ever made.
I have been unable to meet with my business banking manager. Have had poor responses to calls.
More frustrating is that my business debit card keeps being retained by the cash machine every time I use it.
The staff within the branch have no idea why and have asked me to contact my business banking manager to enquire, who has been equally unhelpful.
I am totally fed up with the level of service!
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