aer lingus review

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Average Ratings

Flight on time?	5.7/10
Customer service	4.5/10
Comfort on flight	5/10
Quality of food	4.1/10
Value for Money	5.3/10
Reviewer Rating	4.7/10
Overall Rating	4.8/10

42% Recommended11 out of 26 Reviews

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By hankc on 29th May 2007

hankc's Ratings

Flight Date	May 2007
Flight From - To	shannon - dublin
Ticket class	Premium Economy
Flight on time?	1/10
Customer service	1/10
Comfort on flight	4/10
Quality of food	Not rated
Value for money	2/10
Overall value	2/10
hankc's recommendation

Good Points

Bad Points

General Comments

The ticketing agents at Shannon need to be retrained. I had a reservation for a 7am flight from Shannon to Dublin, which I needed to pay for before checking in. I got on the reservation line at 5:45. A blue-jacketed man, I believe air crew, cut the line about 5 minutes later, right in front of my wife and myself, without any reason nor any remorse/guilt. We were the only people on line, we could have been there for an hour but he decided to walk right up to the desk, although it was not even open. At 6 am, the desk opens and the clerk asks who is first on line, at which point he just walks toward the clerk, my wife interjected and stated that we were there first. The blue-jacketed crew member had no word of guilt but said that we should walk away when I asked if there was a problem. I was livid! The desk clerk was just taking the crewman's side.

Now I realize that these people have jobs to do. It would make it much easier if they explained that they were crew and that they were in a rush or such and such but there was no such communication. It would be good if they apologized, as I did to the crewman but no such apology was returned.

Aer Lingus is becoming a less and less enjoyable experience the longer I use it. Their ground services need to retrained. They must realize that with the continuing number of carriers, the importance that service will play in the minds of customers in the future. I can get the same prices at most carriers. Even if Aer Lingus is trying to position itself as one of the cheaper options, it must learn from airlines such as JetBlue or Southwest that have kept their service quality at high rates.

Aer Lingus believes that they are in a pure commodity business, unfortunately, passengers are relegated to freight status.

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