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Picture courtesy of Ben Fuller.
| Customer service | 1.4/10   |
|---|---|
| Value for Money | 1.8/10 |
| Reviewer Rating | 1.7/10 |
| Overall Rating | 2.3/10 |
By delvin on 26th May 2007
| Customer service | 8/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 7/10 |
| Overall value | 8/10 |
 delvin's recommendation | |
Internet Banking (user friendly and secure)
Relationship Management
Branch network
Credit interest
You cross a magical threshold at HSBC when your business is deemed to be of sufficient value to them that you become "relationship managed". Overnight the service goes from average to excellent. I now have a dedicated point of contact with mobile phone number and email address together with access to the support staff at the local commercial centre. If you want to speak to somebody outside of working hours you deal with UK call centres only but you need to register for a PIN number otherwise they put you through tedious security checks. My relationship manager is very knowledgeable and helpful and even comes out to see me for reviews.
The internet banking is easy to use and even allows you to make same day payments and overseas payments . Also the system seems very secure with the added protection of a clever security device.
The charges for cheques and cash are high but if you can use internet banking then charges fall sharply. Also if you have credit monies there instant access savings account rates are not great.
Overall I would recommend HSBC especially if know your account will be relationship managed.
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