Written on: 23/05/2007 by janeyjenko (13 reviews written)
Great range of products - but no guarantee.
Poor customer service. Small orders are of no interest to them.
I ordered an eprom chip for my bike, things were looking good, the automated email claimed the order was being processed, then the money was taken from my account.
A few days later another email stating the item would be dispatched that week. Magic, I thought, the sun is shining, great time to test my new mapping!
A week later.... no sign, so I tried to call, just an answer phone, so I waited another couple of days, before I dropped them an email, they replied to tell me they had apparently already sent me an email to say the item was not available.... there was no sign of this email, AND there was also no sign of the money in my account.
So I called again, this time I got through to a man, and when I explained my annoyance of having the money taken out and an no notification of the item not being sent, he told me he didn't see my problem, that I was wasting his time, and put the phone down.
I may have only been ordering £100 worth of stuff, but I'm a biker and I like my bike to look trick, so the order; had they understood the basic principles of customer service, could have easily built up. but now, I'll not recommend them to another soul.
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