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- jj2205's review
Picture courtesy of Flabadabbadoo.
| Quality of service | 6.3/10   |
|---|---|
| Layout of shop | 6.6/10 |
| Value for Money | 7.8/10 |
| Reviewer Rating | 6/10 |
| Overall Rating | 6/10 |
By jj2205
on 16th May 2007
| Goods purchased & cost | Digital Camera, £29.99 |
|---|---|
| Quality of service | 4/10 |
| Layout of shop | 3/10 |
| Value for money | 8/10 |
| Overall value | 5/10 |
 jj2205's recommendation | |
Local.
Some helpful staff.
The after sales service was dreadful, and totally inaccurate advice was given.
Cramped aisles and poor layout.
I bought a camera for £29:99, in a half price sale. After 4 weeks the camera developed a fault, and I took it back to the shop. I was told by a supervisor that she could do nothing for me until I had a number to give her from a helpline that Woolworths have. I obtained the number from another assistant and rang them. I explained what the problem was, and I was told to simply take the item back to the shop for a refund or exchange. I informed him that the woman had insisted that she would do nothing for me unless I have a number, and he told me that as the item was under £45, it did not need a number, and they should know this!
I returned to the shop, and the supervisor was very unhelpful. She refused to do anything until I gave her a reference number from the people at the helpline. I called the helpline again, and I explained my position with the shop supervisor. I was told to take it back, and tell them that as the item is under £45, a reference number is not given! When i returned to the shop, the supervisor was not there, but a junior assistant was. I spoke to her, and she said exactly what the man at the helpline had said. She exchanged my camera and apologised for me being messed about. How come a junior knows more than a supervisor when it comes to this? I thanked her and left with a new camera, but I think the supervisor should have been setting a good example to the juniors and treating customers with some respect and dignity!
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