Homecall Broadband Review

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Homecall Broadband
0.8 stars
Average rating for this product is: 0.8 out of 5

From 1 rating and 92 reviews

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jasT1981's Review of Homecall Broadband

16th May 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Content
    0 stars
Good Points

None


Bad Points

Customer support
Customer service
Broadband speed


General Comments

I left BT & Tiscali after getting a recommendation to switch to home call Pipex. however after I signed up it took me forever to be connected. So many problems, 3 failed attempts, they don't even know that I am on them yet as they don't have me on system for broadband

so finally I switch over after 3 failed attempts and my speed slows to what can only be described as slower than dial up. I ring to complain and they tell me they have not connected me yet and due to switch on the 16th. However for 2 weeks I have been connected.

So still getting whopping great connection speeds of 120k max on a service that can support 8meg and a line that can handle 6.7meg. I rang 6 times and was told a different story each time.

1) your computer is faulty
2)you are in a 10 day stabilizations period (funny i'm not on their system)
3) I'm not yet connected (funny I swear i'm using it now to type this)
4) I'm actually still with tiscali (funny how I can log in under your user name and password)
5) I was connected on the 8th and still in the 10day period
6) I again was not connected till tomorrow

I then found out they are actually using tiscali for their network, a company that I left because of the same issues

I now have to ring again tomorrow to see if I am on their system, however if I am not I still can not cancel my contract as I am tied for 12 months to them even though they are not providing the service they describe.

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Members' Comments onjasT1981's Review

  • lostinfens Rank: Staff Sergeant on 26th May 2007

    You're wasting your time mate, as they just keep passing the buck and doing nothing - that's my experience. I have given up on Homecall Broadband. I am just waiting for the contract to end.

  • tomotomp on 14th Jan 2009

    I agree with this review because...the same happend to me