Orange Pay Monthly Review

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Orange Pay Monthly
1.5 stars
Average rating for this product is: 1.5 out of 5

From 2 ratings and 29 reviews

Thumb down 17% of users recommend this product

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lmc2007's Review of Orange Pay Monthly

16th May 2007

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
  • Tariff Features
    4.5 stars
  • Time spent with Tariff
    Over 1 Year
Good Points

Reasonable value for money, insurance claims settled very quickly.


Bad Points

Terrible customer service, mistakes on bills take several calls and long hold times to sort out. Say they will call you back and then don't. Say they have made notes on your account and when you call back, they can't find them.


General Comments

Leaving due to poor customer services. I have been an Orange customer since April 2005 on pay monthly tariffs ranging in price from £35 - 55 and with monthly bills averaging around £45-50 total with some peaking at £150. After two fairly unreliable handsets (Sanyo S750 and SPV m600), and problems correcting errors on some of my bills, I decided that I would like a Nokia N95 with another company. I spoke to a customer service rep (CRP) in disconnections who was very helpful and as a 'valued customer' offered me a deal that enticed me to stay, only problem being that the handset wasn't in stock currently, but not to worry I would be texted as soon as it came in and then would just have to call back to finalise everything. So far so good...

A week later I called back to see if there had been any progress, and was told to my surprise that the phone was in stock now and that they had no record of the previous conversation. Even worse the deal I had been offered couldn't possibly have existed, I must have had it explained wrong and that they couldn't offer me the deal any more. Aha, but I had the name of the original CRP, surely this would be easy to sort out, but 'no there are hundreds of people that work here' was the answer.

So I have asked for my number porting (PAK) code and will be moving shortly.

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Members' Comments onlmc2007's Review

  • ChrisJW on 24th May 2007

    Well, I'm glad it's not me! Had horrific problems with Orange, and been a customer for 7 years! Going as soon as this contract expires. Bills getting bigger, not allowed to change tariff as they left it more than one month after my phone upgrade, rude staff, poor reaction when handset needed replacing, and on and on, why did I stay so long?