Cancun, Moon Palace Hotel Review

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Cancun, Moon Palace Hotel
3.9 stars
Average rating for this product is: 3.9 out of 5

From 6 ratings and 22 reviews

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Amber1717's Review of Cancun, Moon Palace Hotel Mexico

16th May 2007

Overall Rating

1.5 stars
  • Value for money
    2 stars
  • Board Basis
    Room only
  • Accommodation
    0.5 stars
  • Food
    3 stars
  • Location
    0.5 stars
  • Date of stay
    December/o7
  • Tour Operator
    Not supplied
  • Customer Service
    3 stars
  • Resort
    1.5 stars

I have been meaning to write this review for a while now. We stayed in the Mayan riviera/Cancun every Christmas. This past year we stayed at Cancun, Moon Palace Hotel. We thought everything looked immaculate at first, the rooms were beautiful the service was great, but then we started to wake up with bites! We just ignored them initially thinking that they were mosquito bites or sand flea bites. After a few days we were covered in these unbelievably itchy raised welts covering our ankles, calves, between our fingers, and our backs. We quickly realised they were bedbug bites, it was too late in the evening to switch rooms so we wore long sleeved shirts and pyjama pants that night. The next morning our ankles were swollen with bites, where our pants had rode up. We tried to tell the customer service lady what was going on when we asked to switch rooms and she sort of rolled her eyes at us like we were just overreacting Americans, she asked if we left the patio door open and perhaps things were flying in and biting us. This was definitely not the case. We switched rooms and the bites started again. Needless to say this ruined our trip we enjoyed the sun and the pool but were forced to stay in rooms with these bugs. We asked other guests if they were being bitten but I think many mistake the bites for mosquitoes as we initially did. I would not recommend staying here.

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