AA Car Insurance Review

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AA Car Insurance
1.4 stars
Average rating for this product is: 1.4 out of 5

From 8 ratings and 37 reviews

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Albert77's Review of AA Car Insurance

15th May 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Reason for going with this company
    Recommended
  • Driver Type
    Male Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Direct Line
Good Points

None


Bad Points

All that you can imagine and more


General Comments

Hi my name is Albert,
I'm just going to write my review about my horrendous time with this company, basically AA Car Insurance only act as a broker that hire another insurances companies like KINETICS. You should be aware of who your underwritters are, although first of all just let me explain my situation:
A couple of months ago I was in bed one morning and I woke up because someone had crashed into the back of my car, the result - my car was WROTE OFF, at first it was just a bad experience, as an accident like this can happen to anyone. So I contacted the insurance company, who passed me to the underwritters of my policy, they said that they will check if the car was repairable or not (I knew already that it was not) after a long while I received a letter advising that the value of my car was about 1500 pounds, less than I paid 5 months before, in a reputable garage. I had also got GAP insurance which meant that the other company that I got the GAP with, would pay the difference between the actual value of the car and the price I pay for it.
Here is when the problem started, the insurance company used a cars magazine (AUTOTRADER) to value MY car, meanwhile the GAP company did what any other companies will do and used a company that value the car by the real price in the market.
The result was a joke!! the difference between the prices is over 700 pounds not including the excess!!!!
I contacted consumer protection, and requested they would put a formal complaint to the insurance company.

For that reason if you value your money don't and I say don't purchase insurance with AA or you will pay it!!

REF. The complaint in Insurance Ombudsman i 7078818

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Members' Comments onAlbert77's Review

  • jessicar75 Rank: Lance Corporal on 17th Dec 2007

    I agree with this review because I am having a very similar experience at the moment, to see details of this please look at my review submitted on 17th Dec 07

  • sarm Rank: Sergeant on 30th Oct 2008

    I found this review helpful because...i thought you could only get gap insurance on brand new cars.