Direct Line Breakdown Cover Review

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2 stars
Average rating for this product is: 2 out of 5

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thedrunkendruid's Review of Direct Line Breakdown Cover

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    1.5 stars
  • Speed of response
    4 stars
Good Points

Er?


Bad Points

Pay them your money, but don't expect too much.


General Comments

Direct Line sent me a reminder a couple of weeks ago to let me know my breakdown insurance was being automatically renewed.
Reading through the literature, they were at pains to point out I had three years no claims discount, which totals approximately 15% discount.

This was the second niggle as being as I have actually been with them quite a few years without claim.

I used to be with Green Flag before this, but was automatically migrated to Direct Line when the two companies combined a few years ago.

My third and final niggle came when I went on-line to compare prices and cover offered by other companies, only to discover that I can join Direct Line as a new customer with a 10% discount . For the same price as my three year no claims 15% discounted price!

Whats more, I could join Green Flag (my original provider) for nearly £10.00 less as a new customer!

Tried to telephone Direct Line for an explanation, only to be fobbed me off with "Sorry sir, we can't do anything about internet prices".

I have nothing against Green Flag, and I have to say it was the level of service from both Green Flag and their local agent in Cornwall, when I had cause to use them many years ago, that kept me paying my premium without question every year. (until now!)


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