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- thedrunkendruid's review
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| Speed of response | 5.3/10   |
|---|---|
| Customer service | 4.4/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 3.4/10 |
By thedrunkendruid on 15th May 2007
| Speed of response | 8/10 |
|---|---|
| Customer service | 3/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 thedrunkendruid's recommendation | |
Er?
Pay them your money, but don't expect too much.
Direct Line sent me a reminder a couple of weeks ago to let me know my breakdown insurance was being automatically renewed.
Reading through the literature, they were at pains to point out I had three years no claims discount, which totals approximately 15% discount.
This was the second niggle as being as I have actually been with them quite a few years without claim.
I used to be with Green Flag before this, but was automatically migrated to Direct Line when the two companies combined a few years ago.
My third and final niggle came when I went on-line to compare prices and cover offered by other companies, only to discover that I can join Direct Line as a new customer with a 10% discount . For the same price as my three year no claims 15% discounted price!
Whats more, I could join Green Flag (my original provider) for nearly £10.00 less as a new customer!
Tried to telephone Direct Line for an explanation, only to be fobbed me off with "Sorry sir, we can't do anything about internet prices".
I have nothing against Green Flag, and I have to say it was the level of service from both Green Flag and their local agent in Cornwall, when I had cause to use them many years ago, that kept me paying my premium without question every year. (until now!)
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