Dolcis Review

Watch this item
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 30 reviews

Thumb down 30% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


pauldaly's Review of Dolcis

14th May 2007

Overall Rating

1 stars
  • Value for money
    2.5 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Boys School Shoes
  • Layout of shop
    3 stars
Good Points

None


Bad Points

Customer service style, which is still in the 1970's


General Comments

I took a pair of my son's shoes back to Dolcis after a week of wearing them. The sole was hanging off one shoe. I was told by the manageress that I had failed to protect the leather, as leather is not waterproof. My wife, who bought them, was not informed that she should do this to prolong the shoes' life beyond one week. As a gesture of goodwill (!!) she said she would exchange them, but would not give me a refund. As I did not want the same thing to happen again, I insisted on a refund, but she refused. I took the shoes away, and I am now pursuing my money back, plus compensation for time spent by letter and small claims.

I went to 3 other shoe shops and asked what they would do in the same situation. They all said that they would have given a full refund. No wonder Dolcis is losing hundreds of thousands of pounds per year. Their customer service style is still in the 1970's!

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

On average, people found this review not helpful

How helpful did you find this review?


Members' Comments onpauldaly's Review

  • wigz on 10th Sep 2007

    I disagree with this review because the customer service is not still in the 70's. Just from a one-off bad experience with Dolcis, you can not brand an entire company as having bad customer service.

  • parkesD on 26th Jan 2009

    I object to the comment "customers service being in the 70s" I managed for Dolcis in the 70s and this is not something that would have happened then. Managers and staff were well trained and if a complaint could not be satisfactory resolved in the shop it would be resolved by head office. It was very rare that this was needed though and I cannot remember having to use head office to resolve a problem in all the years that I managed one of their shops. Customers should remember though that shoes take a pounding under their weight and maybe some of these complaints are not justified. Someone once said that if people walked on their heads they would soon complain about their hats.