BinaryBiz Virtual Lab Client Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 1 rating and 16 reviews

Thumb down 13% of users recommend this product

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bystrc's Review of BinaryBiz Virtual Lab Client

9th May 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Ease of Set Up
    0.5 stars
  • Time Software Used
    Between 1 - 4 Weeks
  • Ease of Use
    0 stars
Good Points

None


Bad Points

No customer service. Online help has errors. Program is extremely slow and provides deceiving estimates of time to completion. Previous saved sessions are inexplicably locked and cannot be re-opened, forcing a re-scan, which takes days.


General Comments

I wasted two weeks working with this program to recover a re-formatted disk. The program was able to identify files on the disk beautifully and I could preview the content. Inexplicably it was not able to recover a single file. I spent $150 for nothing. I want a refund. If the company wants to regain the goodwill of the user community, it should (1) provide real customer service, and (2) offer to recover the first file for free.

Try to imagine my frustration, seeing my files on the list of recoverable files, but unable to actually recover them.

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