binarybiz virtual lab client review

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Average Ratings

Ease of Set Up	3.8/10
Ease of Use	2.8/10
Value for Money	1.8/10
Reviewer Rating	2/10
Overall Rating	2.6/10

15% Recommended2 out of 13 Reviews

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By bystrc on 9th May 2007

bystrc's Ratings

Time Software Used	Between 1 - 4 Weeks
Ease of Set Up	1/10
Ease of Use	0/10
Value for money	0/10
Overall value	0/10
bystrc's recommendation

Good Points

None

Bad Points

No customer service. Online help has errors. Program is extremely slow and provides deceiving estimates of time to completion. Previous saved sessions are inexplicably locked and cannot be re-opened, forcing a re-scan, which takes days.

General Comments

I wasted two weeks working with this program to recover a re-formatted disk. The program was able to identify files on the disk beautifully and I could preview the content. Inexplicably it was not able to recover a single file. I spent $150 for nothing. I want a refund. If the company wants to regain the goodwill of the user community, it should (1) provide real customer service, and (2) offer to recover the first file for free.

Try to imagine my frustration, seeing my files on the list of recoverable files, but unable to actually recover them.

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