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- coffyeyes's review
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| Quality of service | 2.8/10   |
|---|---|
| Layout of shop | 4.1/10 |
| Value for Money | 5.3/10 |
| Reviewer Rating | 3.1/10 |
| Overall Rating | 3/10 |
By coffyeyes on 4th May 2007
| Goods purchased & cost | Clinique Foundation, £17.50 |
|---|---|
| Quality of service | 2/10 |
| Layout of shop | 5/10 |
| Value for money | 6/10 |
| Overall value | 2/10 |
 coffyeyes's recommendation | |
Good products
Unhelpful staff
I bought some foundation from the Clinique counter in the Debenhams store in Oxford street, and I was told that I can get a refund on the product within 28 days with a receipt if the item is unopened and unused. I live in Luton, and I went to the local Debenhams and asked for a refund, but they refused to refund the money, as it is not Debenhams policy to refund cosmetics according to them. I was asked to call the store in Oxford street and speak to them. I called Oxford street, and they told me that I was entitled to a refund, not only in Luton, but any Debenhams store. I went back to the Debenhams in Luton and told them what I was told, but they still refused a refund. I was once again asked to go and speak to the people I dealt with on Oxford street. It was very embarrassing and very stressful. I was upset that I was treated like this by a store which boasts about its customer services. It was no longer about the refund anymore; It was about the treatment. Debenhams needs to make some serious changes and train their employees well to know the facts. I would never buy any cosmetics from Debenhams again.
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