Hotpoint RLA34 Review

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Hotpoint RLA34
0.5 stars
Average rating for this product is: 0.5 out of 5

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helenterrapin's Review of Hotpoint RLA34

3rd May 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Special Features
    Not supplied
  • Durability
    0 stars
  • Service & Support
    0 stars
  • Owned Product For:
    6 - 12 months
  • Ease of Use
    3 stars
  • Style
    4 stars
Good Points

?!!!! (nothing)


Bad Points

Broke after 7 months!


General Comments

Absolutely terrible customer service from Hotpoint- Avoid like the plague!!!
Fridge broke after 7 months- would not cool. After 2 visits Hotpoint engineer finally diagnosed faulty thermostat. Took over two weeks to get repaired. 12 hours later fridge broken again- not cooling again. Hotpoint then said it was not faulty thermostat, and thought it was condenser which needed replacing. Next appointment was 8 days later. On day of repair, Hotpoint telephoned to say Engineer had not collected part from depot and would not be coming to fix it. Next available appointment offered was another 8 days later. At that point we told them where to stick their fridge! Had now been without a fridge for over a month. Have asked Hotpoint for new fridge or full refund- nothing forthcoming. Now going to small claims court to recoup cost of fridge, ruined food and new fridge we have been forced to buy. Customer service was worse than dreadful.

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