cater allen business bank account review

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Average Ratings

Customer service	6.5/10
Value for Money	5/10
Overall rating	4.6/10

45% Recommended5 out of 11 Reviews

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By jonathanfox on 3rd May 2007

jonathanfox's Ratings

Customer service	9/10
Banked with company	0 - 6 Months
Value for money	4/10
Overall value	1/10
jonathanfox's recommendation

Good Points

There customer service and phone response times cant be faulted. Even late at night their operatives on the phones are very friendly.

Bad Points

General Comments

Using their pre-paid mail service has resulted in two vital pieces of mail disappearing. I wanted to remove a signatory from the account and I sent off the mandate. They told me to fill in section one and that would be fine. Leave the rest blank they said as We were existing signatories and it wasn't necessary to fill out the info they already had.

Weeks later they respond saying that we didn't fill out section 3 *sigh*. So we filled it out and mailed it off. Two weeks later and they still haven't received the mandate. When I was setting up the account they lost a bank statement and its taking so long and is painfully slow that I cant operate my business finances effectively. The business account requires two signatories to sign cheques. This is a major problem as the previous signatory was fired in February.

My advice, steer well clear of Cater Allen

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