john lewis review

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Average Ratings
Quality of service4.9/10 Based on 25 ratings
Layout of shop6.2/10 Based on 35 ratings
Value for Money5.8/10
Reviewer Rating5.3/10
Overall Rating5.4/10 Based on 46 ratings
49% Recommended22 out of 45 Reviews

Review of John Lewis

By shoppingjoke on 1st May 2007

shoppingjoke's Ratings
Goods purchased & cost£1000
Quality of service0/10
Layout of shop8/10
Value for money7/10
Overall value0/10
no shoppingjoke's recommendation

Good Points

The quality of the furniture is very good.
Easy to order.

Bad Points

Their delivery people damaged the walls in my brand new house, and they are ignoring the complaint. Despite having chased it up on numerous occasions.

General Comments

I would never use John Lewis again. Even when I email the customer service manager, they don't contact me.

Below is the response I had back from them...

"Please be advised that I have forwarded the pictures attached to our couriers D2H. They will be in contact in due course to discuss the matter further. I can only apologise for all the problems you have encountered."

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Total Respect: +2

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2 Comments on Review by shoppingjoke for John Lewis

  1. online customer Rank: Lance Corporal on 1st Dec 2007

    I wish I'd seen this before I ordered via JL Online. I too have had problems with D2H - and similarly, have been unable to talk to a manager!

  2. london roger Rank: Lance Corporal on 11th Jan 2008

    I found this review helpful because... I had problems with an apple mac computer which was still under the 2 year guarantee. Despite the problem being a manufacturing fault and having had the computer with their service agent for three months before it was returned to me- they wanted again to take the computer back to the service centre because the fault had returned. I had an horrendous time with a complaints manager who seemed to take everything on a personal basis, despite the fact I had written to noel saunders, the general manager. Have got a replacement but was made to feel I was a nuisance for making the complaint. Everything was done begrudgingly and the sentence was alway ended with "as a gesture of goodwill" through gritted teeth. Still have outstanding matters raised in my letter of November but have not heard a word and don't expect to because they don't care. After sales service is appalling. My loyalty has been misplaced and I will not use them for large items again.



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