Abbey Mini Cash ISA Review

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Subodh Sil's Review of Abbey Mini Cash ISA

29th Apr 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
Good Points

Most branches in Scotland are helpful in customer relationships, and have good communication skills, in particular Glasgow. I have found the operations manager of cash investments department's dealing with customers is exceptionally commendable.


Bad Points

Handling of customers investments. Preparation of documentations are erroneous by the ISA administration staff. Telephone system is extremely poor and costly. Creates frustration and anger.


General Comments

After a dreadful experience in opening a Direct ISA Account, which took between 6 - 7 weeks to transfer into Abbey from my previous provider, I received a mini statement of my account from Abbey, which contained not only an incorrect account number, but also the balance of my account. I deposited £3000 to my account for the financial year 2007/2008, which did not show in their statement, so I phoned them about this error, and I was told that the above £3000 was credited in my original account number, but the transferred balance from my previous provider was credited to another account number, which I had no knowledge of. I was also told that it did not matter, as they would close my original account number and transfer the £3000 from the original account number to the newly created account number, and they would send me a revised mini statement in due course. I am totally baffled with this error, and as a result, I have lost confidence in them.

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft LimitOverdraft Rate
NatWeste-ISAAvailable to existing Natwest Customers Only. The longer you save the more you can earn, save up to £3,600 in a tax year. See site for details.Monthly2.00%N/A
AbbeyDirect ISASave from just £1 to receive 2.00 AER (variable) tax free.Annually2.00%N/A
NatWestCash ISAAvailable to existing Natwest customers only. Transfer your previous years ISA's into this great cash ISA. Earn up to 2.0% AER tax free.Monthly2.00%N/A