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- Subodh Sil's review
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| Customer Service | 2.5/10   |
|---|---|
| Value for Money | 3.2/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 1.7/10 |
By Subodh Sil
on 29th Apr 2007
| Customer Service | 0/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
 Subodh Sil's recommendation | |
Most branches in Scotland are helpful in customer relationships, and have good communication skills, in particular Glasgow. I have found the operations manager of cash investments department's dealing with customers is exceptionally commendable.
Handling of customers investments. Preparation of documentations are erroneous by the ISA administration staff. Telephone system is extremely poor and costly. Creates frustration and anger.
After a dreadful experience in opening a Direct ISA Account, which took between 6 - 7 weeks to transfer into Abbey from my previous provider, I received a mini statement of my account from Abbey, which contained not only an incorrect account number, but also the balance of my account. I deposited £3000 to my account for the financial year 2007/2008, which did not show in their statement, so I phoned them about this error, and I was told that the above £3000 was credited in my original account number, but the transferred balance from my previous provider was credited to another account number, which I had no knowledge of. I was also told that it did not matter, as they would close my original account number and transfer the £3000 from the original account number to the newly created account number, and they would send me a revised mini statement in due course. I am totally baffled with this error, and as a result, I have lost confidence in them.
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