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- johnhart's review
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| Customer Service | 0.6/10   |
|---|---|
| Value for Money | 0.2/10 |
| Reviewer Rating | 0/10 |
| Overall Rating | 0/10 |
By johnhart
on 27th Apr 2007
| Have you booked through this tour operator before? | Yes |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 johnhart's recommendation | |
1st-Air.net promised the best price in the industry for three Business Class tickets to Fiji.
1st-Air required an upfront $1500/ticket deposit 7 months before the departure date. After 20+ phone calls over the 7 month period, I finally received the tickets 3 days before my trip. One was electronic and two were paper. When I returned from the trip, I discovered that 1st-Air had overcharged the amount I had authorized by almost $5000. Of course, I immediately disputed it. However, even though I provided the original authorization form containing the total authorized amount, American Express was unable to correct the overcharge on my account because the initial $1500/ticket deposit was over 6 months old.
Beware of 1st-Air!
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laneyrobert72 on 26th Apr 2008