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- JBB's review
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| Customer Service | 2/10   |
|---|---|
| Value for Money | 2.4/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 2.9/10 |
By JBB on 26th Apr 2007
| Have you booked through this tour operator before? | Yes |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 JBB's recommendation | |
Nice prices.
See below.
I booked a Kenyan holiday. The brochure detailed a beautiful hotel, 4 full days of Safari and the rest of the holiday at a lovely hotel.
The Safari left out on a Tuesday and the one weekly flight landed on a Tuesday, so figuring that we would miss the trip the week we arrive so obviously would be on the following week's trip, the agent couldn't tell us for certain but it was obvious to them, as well as us we booked.
We now find out that this is not the case. It is not physically possible to take part in the first half of day one and if the flight is delayed at all, we lose the whole day. In short, they are not going to deliver 25% of a safari, which was the only reason for the trip and be astonished that we would find this unreasonable. Add to this that they expect to take a family of 4 who've been travelling for 24 hours, stick them on a Jeep and rush them straight through a safari without even the opportunity of a shower, let alone any sleep. Sounds like real fun, with a teenager and an 11 year old with us. For the sake of one day or sensible scheduling, this could have been a great trip. The way they have organised it is a nightmare.
Airtours knew when they printed the brochure that what they advertised could not be delivered and once again, Airtours brings the whole travel industry into disrepute with their sharp, if not fraudulent practices.
Do not trust this firm.
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