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- magpie5774's review
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| Content | 5.7/10   |
|---|---|
| Reliability | 1/10 |
| Customer Service | 3/10 |
| Value for Money | 4.8/10 |
| Reviewer Rating | 5.3/10 |
| Overall Rating | 5.1/10 |
By magpie5774
on 24th Apr 2007
| Content | 1/10 |
|---|---|
| Value for money | 1/10 |
| Overall value | 1/10 |
 magpie5774's recommendation | |
You can understand the telephonists accents!
Frequently failing TV technology.
Constant billing mistakes.
Substandard range of channels.
Telephone line unclear.
TV box excruciatingly slow.
I changed to Telewest Broadband from Sky because of Sky's constant unannounced price hikes. Telewest it seems is worse, and since their change to Virgin it's getting really bad. I have had nothing but problems from day one. I am on the phone to them monthly due to the set top box not working and mistakes in the billing. The set top box is beyond slow. Just sit and count 6 seconds - it doesn't sound a lot, but this is the delay from pressing the change channel button to it actually working on the TV. I dread getting a bill now, because this means a monthly whinge to whoever answers my call at Virgin. And don't get me started on Sky taking their channels back. All I ever get is Virgin's stock reply 'to accommodate this we're upgrading our Virgin TV service to include your favourite programmes'. I am sick of being told what my favourite programmes are! I can't wait for my contract to end so I can upgrade my service to a bog standard freeview box!!
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