Cingular Review

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Cingular
1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 45 reviews

Thumb down 16% of users recommend this product

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sefpsu's Review of Cingular Mobile Phone Network

18th Apr 2007

Overall Rating

1.5 stars
  • Value for money
    0.5 stars
  • Signal Coverage
    4 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    2 stars
Good Points

Coverage area is pretty good.


Bad Points

SERVICE PLANS STINK. They require you to have a 2 year deal, yet when a phone breaks (through absolutely no fault of your own: no water damage, no dropping, etc) they refuse to give you a new phone if you did not purchase the warranty. AND EVEN IF YOU DID, the warranty expires after one year. They gave me 2 options today. 1: buy a new phone full cost 2. buy a discounted phone and renew my contract for another 2 years. I told them that I am not renewing my contract today because in 6 months (when mine expires) I am probably not coming back. They offered no solutions. My feelings are: Why offer a 2 year service plan that you are stuck in (175 to get out I was told) when their phones are NOT built to last? I think it is awful and very very bad business and customer service.


General Comments

Need to really re-think their plans. The phones do not hold up and they are unwilling to help you if your phone breaks through no fault of your own. Terrible. Prices are WAY too high as well. There is no really basic plan. (coverage area is good)

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