CyberPower Inc. Xtreme Gamer Platinum Pro Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 0 ratings and 24 reviews

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jdk201's Review of CyberPower Inc. Xtreme Gamer Platinum Pro Computer

17th Apr 2007

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Ease of Use
    0.5 stars
  • Time Computer Owned
    6 - 12 Months
  • Ease of Set Up
    0.5 stars
Good Points

Good Price.


Bad Points

Customer service horrible.


General Comments

Until recently I had been a loyal cyberpower customer. They have great prices no doubt, but if you ever have a problem, you might as well fix it yourself. I bought a new comp in OCT 0f 2006. Right out of the box it was crashing, freezing and giving me the blue screen of death. After months of dealing with it I finally called tech support. That line is busy 90% of the time. You have to call 100 times to get through once. When I finally did get through, I did hours of troubleshooting (requires that you know how to pull the components in and out) and they said I needed a new motherboard. Their tech support is not for those with little computer knowledge. So a few weeks later I got it and the problem was even worse. So i sent the entire computer back $80 out of my pocket. After three weeks, no word so I started calling the line that is always busy again. When i would finally get through, I always got the same answer. "we don't know what is wrong with it, it will be done next week." The last time I called, I requested a refund because it had been 4 weeks and I was still without my work computer. Of course that was out of the question, so I asked the guy what he would do in my place, he said "I decline to answer." He then said, I cannot help you and hung up on me. Finally a few weeks later my computer showed up out of the blue and the bottom of the case was smashed so hard that it was crumpled up into the sound card. Needless to say, the computer still does not work. I am not having it fixed at my own expense. This was the 6th computer I had bought from them, but the first I had problems with. They have great prices, but if you have a problem, you are on your own. Beware. $2100 for a computer that doesn't work.

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