Capital One Platinum Review

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Capital One Platinum
1.3 stars
Average rating for this product is: 1.3 out of 5

From 4 ratings and 49 reviews

Thumb down 18% of users recommend this product

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thetruth's Review of Capital One Platinum

17th Apr 2007

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Loyalty scheme
    Yes
  • Used card for
    1 year and over
  • Customer service
    0.5 stars

I have had my account with them for over 5 years. During the entire time, I was only 30 days late once (about 3 years ago) due to an oversight. Recently my APR was increased to about 20%. I spoke with 3 supervisors, and I was told it was increased for all customers due to "economic conditions". I feel that this is an unfair practice, especially considering my excellent payment history. Since all my other credit card companies appreciate my business, and they keep my rate competitively low, I will be paying the Capital One Platinum credit card account off and moving on with my remaining cards.

Such a disappointment! They have no customer loyalty. I am also considering taking the matter further.

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