Direct Line Pet Insurance Review

Watch this item
1.9 stars
Average rating for this product is: 1.9 out of 5

From 0 ratings and 13 reviews

Thumb down 31% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


billwilde's Review of Direct Line Pet Insurance

17th Apr 2007

Overall Rating

1.5 stars
  • Value for money
    2.5 stars
  • Customer service
    0.5 stars
  • Have you made a claim?
    No
Good Points

If you apply on line then you qualify for a discount.


Bad Points

Once they have your money they don't want to know you!!


General Comments

Received my renewal from Direct Line and it had gone up considerably although I had not made a claim.
But worse still was that I found out by accident that if I applied on-line again for a new policy then it was cheaper than the renewal I had been sent in the post.
When I telephoned Customer Services they were rude and unhelpful especially when I queried as to why present customers were not offered the same discounted rate as to what was available on line.
In other words they were trying to hide the fact that you could get the same insurance cheaper but were failing to tell their current customers hoping that they will just accept the over inflated renewal quote.
What a way to treat current customers. They are an absolute disgrace and what they are doing brings into question their business methods and one wonders if this is happening with their other insurance cover as well. Needless to say I have dropped them like a ton of hot bricks and gone elsewhere.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

billwilde's review has yet to be rated - Be the first!

How helpful did you find this review?


Members' Comments onbillwilde's Review

  • Clair Rank: Brigadier on 25th May 2007

    I have found that all insurance policy's that I have used, have the same policy. They count on the fact that a certain percentage of policy holders will not question the renewal amount therefore make a unwitting profit from the customer who just assumes that last year they were the cheapest so they will be again or those who can't be bothered to get in more insurance quotes.

    In future get renewal quotes for all insurance products you could save yourself hundreds.