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| Ease of Use | 7.3/10  |
|---|---|
| Durability | 3.3/10  |
| Style | 9.3/10 |
| Service & Support | 2.8/10 |
| Value for Money | 2.8/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 2.2/10 |
By nicolaspansier on 12th Apr 2007
| Owned Product For: | 1 - 6 months |
|---|---|
| Special Features | Not supplied |
| Ease of Use | 10/10 |
| Durability | 0/10 |
| Style | 10/10 |
| Service & Support | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 nicolaspansier's recommendation | |
Good coffee
Failed after 2 month; drips water rather than coffee and machine frame is live
Terrible customer services: do not expect any help from Kenwood
Bought the £140 machine end of January 2007; we had nice coffee for a couple of months, then no more. It now drips water from every where but the coffee pod. My wife has got electrocuted by switching it off (to stop the dripping).
I spoke with Kenwood customer services, who required the serial number from the back of the machine. Provided the number to be told that they will not do anything for me, that I should get the machine repaired. I was under the impression that those products were guaranteed, but obviously not.
So at £1.75 the cup of coffee, it is a rather expensive purchase, specially since we're now back to instant coffee.
Poor built, poor reliability, very poor customer services
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