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| Customer Service | 1.3/10   |
|---|---|
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.3/10 |
By tichang on 10th Apr 2007
| Have you booked through this tour operator before? | Yes |
|---|---|
| Customer Service | 0/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 tichang's recommendation | |
None
They made my first name "MISS JANE" rather than just JANE. Therefore, I had all kinds of hassle when I went to check in for my flight since, obviously, my first name is not "MISS". I managed to still take my international trip, but not without a lot of hassle on every leg. Then I did not get mileage credit b/c of the name error. I checked the booking when I got the email, and from the way it was typed out though, it just looked like MISS was my title, not my first name ("DOE/MISS JANE"). What kind of company hires people that make these kinds of mistakes?! The response I got from customer service was dismissive. They made it seem like it was MY fault I did not pick up on the fact that they actually made my first name MISS.
Horrible! I wish I had read these reviews before booking! I will never ever use 1-800-CheapSeats again!
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