Furniture Village - John E Coyle Range Review

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Furniture Village - John E Coyle Range
3.4 stars
Average rating for this product is: 3.4 out of 5

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julian Halls's Review of Furniture Village - John E Coyle Range

4th Apr 2007

Overall Rating

0 stars
  • Value for money
    0.5 stars
Good Points

Good quality product in sales room.


Bad Points

Do not deliver when they say they are going to. Seems to be complete breakdown of communication between suppliers and the store when things do not go to plan.


General Comments

Having paid over £400 at Furniture Village for a good quality dining room table at the showroom , we were advised it would arrive in 2 weeks. After 3 we rang up and asked where it was. The response was one of shock then confusion then an admission that they had run out, and the table needed to be reordered. Okay we were to wait 3 more weeks, and then it arrived a week later. Good I thought, until I opened it up to discover the main support cross member underneath which was supposed to be morticed and tenon had come completely out was broken had never been properly manufactured. Two of the leg corner wood locator's were split and the metal brackets were in consequence not sitting square and clearly never would. They were also helpfully numbered 1,another 1 and 2 and another 2 to make sure we got the correct legs into the correct slots NOT . We rang the salesman who was very apologetic and said he would arrange for another to be delivered. 3 weeks past and we rang again to ask what was happening. The salesman was surprised we had not heard anything and agreed to ring back the next day. He didn't so at that point gave up and told them to come and collect the broken table and return our money. Sometime in the next 2 weeks we here. Hmmmm

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