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| Customer service | 2.1/10   |
|---|---|
| Value for Money | 1.7/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 2.3/10 |
By GH on 3rd Apr 2007
| Customer service | 1/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 1/10 |
| Overall value | 1/10 |
 GH's recommendation | |
Used to be OK when most of the decisions were within the local branch, when the mangers knew their clients and clients knew the managers.
High bank charges and rates of interest.
Exceptionally poor customer service.
Lloyds TSB take huge amounts of time before answering the telephone. You cannot talk to any one more senior than a line manager when you wish to find out why it is taking so long to sort out a loan on a mortgage to purchase a car and do some extensive alterations/improvements on a property (in spite of the fact that the account has been with the bank for 15 years, with a good credit history and credit rating, no loans defaulted on, well within loan limits, repayments are a very small amount over current borrowings. Loan already approved (this took virtually a week to receive in the post after sorting on the telephone). It will take 14 to 21 days longer. When asked why it would take so long in this electronic age of transferring money, the reason given - because that is the length of time, as they have a queue of other clients waiting. Try to ring business manager. "Sorry we are currently receiving a high volume of calls, it will take more than five minutes to answer your call". This message is virtually always received when I have called. The last time I waited to get through, it took 16 minutes. I give up, and I am now going to look through these reviews to see which banks appear to have a better service. They obviously have far too many clients already.
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