- Review Centre
- Home and Garden
- Electrical Appliances
- Large Kitchen Appliances
- Fridge Freezers
- Servis MO330AL
- laura studd's review
Have a picture of Servis MO330AL Fridge Freezer?, please send it to us.
| Ease of Use | 6.2/10  |
|---|---|
| Durability | 2.3/10  |
| Style | 6.7/10 |
| Service & Support | 2.2/10 |
| Value for Money | 2.5/10 |
| Overall rating | 2/10 |
By laura studd on 2nd Apr 2007
| Owned Product For: | 1 - 6 months |
|---|---|
| Special Features | Not supplied |
| Ease of Use | 8/10 |
| Durability | 5/10 |
| Style | 8/10 |
| Service & Support | 5/10 |
| Value for money | 5/10 |
| Overall value | 3/10 |
 laura studd's recommendation | |
Large freezer, frost free, nice design
Unreliable, very noisy, fridge doesn't stay cold, freezer has large build up of ice although it's meant to be frost free, Servis call centre not open at weekends and take ages to send out an engineer, don't give time slots for engineer's visits, they must be aware of these problems as they are common and seem to fob us off with excuses as if they know nothing about them.
After just 2 months the fridge stopped working and ice formed in the "frost-free" freezer. As the Servis call centre is only open between 9:30 and 4:30 Monday to Friday and I work 9-5 Monday to Friday it's difficult enough finding the time to contact them and annoying to know that problems are left over the weekend because they don't work weekends. My problem occurred on a Friday and I was left without a working fridge over the weekend and told the engineer would visit on the following Wednesday. Servis asked us twice to describe the problem but didn't bother to pass this information onto the engineer. When he arrived he was there less than 5 minutes and said that the parts we needed had to be ordered as he didn't have them in his van. He said it would take a couple of days. Another weekend passes. Eventually they call me on the Thursday, it's now been 13 days since they were ifnormed of the problem. The Engineer comes on the following Monday, replaces 2 parts, and tells me that we have to defrost the freezer, i.e. turn it off for a while, before the fridge will work properly again. We tried this and guess what? It still isn't working. We looked at the fridge door and it looks like the seal is coming away at the top leaving a gap which prevents it from getting cold enough inside as the cold air is escaping through it. I've already had to take 2 days off work as they can't give time slots and my problem still hasn't been fixed. I'm extremely unhappy as I bought a Servis thinking this was a good brand and paid a lot of money for it and now it looks like I'm stuck with a useless piece of junk. I DO NOT RECOMMEND BUYING A SERVIS FRIDGE FREEZER!
laura studd's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
