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- Stanthedog's review
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| Value for Money | 1.9/10  |
|---|---|
| Reviewer Rating | 1.8/10 |
| Overall Rating | 2.5/10  |
By Stanthedog on 2nd Apr 2007
| Value for money | 1/10 |
|---|---|
| Overall value | 0/10 |
 Stanthedog's recommendation | |
Can't think of any!
Customer services.
I recently had a flood and used 4 industrial dehumidifiers for 2 weeks. They used £300 worth of electricity. I rang customer services and paid the £300 over the telephone. British Gas have now re-assessed my monthly payments, and they have gone up from £33 per month to £134 per month. Customer services now refuse to re-assess my payments, taking into account the electricity used by the dehumidifiers. They refuse to allow me to speak to anyone in management. The best they can do is say that a supervisor will ring me back within 5 days, but there is no point, as once an assessment has been made it can't be redone. I have spent a fortune in phone calls trying to sort this out on 0870 numbers, but basically, British Gas couldn't care less. I have also e-mailed them, but have to date only received notification that a reply will take 7 days, by which time they will have already taken their first £134 from my account.
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