Nouvelair Review

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Nouvelair
1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 11 reviews

Thumb down 27% of users recommend this product

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nolanoke's Review of Nouvelair

2nd Apr 2007

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Flight From - To
    Manchester - Djerba, Tunisia
  • Flight on time?
    2.5 stars
  • Comfort on flight
    2 stars
  • Flight Date
    March 2007
  • Ticket class
    Economy
  • Customer service
    1.5 stars
  • Quality of food
    0 stars
Good Points

Not really any good points to mention on my flights both to and from Djeba, Tunisia.


Bad Points

Very un-helpful cabin staff


General Comments

I have just come home off holiday from Djerba, Tunisia. My holiday was booked almost 3 months in advance. When booking my holiday, I requested a Gluten Free Meal on both the outward bound, and inward bound flight, as usual I received no meal, I have to say that on the outward bound flight they did try to offer me some sort of alternative, but on the inward bound flight they just thought I was being awkward, and when I ask for an alternative, they were very unhelpful. I have to stress that requesting a Gluten Free Meal is not a WHIM or a CHOICE, as with Vegetarian. It is due to a Medical Condition called Coeliac Disease, therefore eating anything that is not Gluten Free will cause me to be extremly ill indeed. I really feel that I was treated in a very inconsiderate fashion, I appreciate that it is difficult to make sure that everybody has the meals that they require, but I think that it is very important that your company educates the cabin staff with regard to special diets that could cause illness, Vegetaians choose to be veggy's, I myself do not have an option in being Coeliac.

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