Santa Susanna, Royal Sun Hotel Review

Overall Rating

The rooms were clean

Just read below, too many to mention

Both my wife and I decided to book a short break at The Four Star Htop Royal Sun in Santa Susanna. On arriving there we found the place to be like an old peoples home and the bar staff to be very arrogant. The room that we were allocated was the size of a walk in closet. I actually fell over the bed when entering the room. I would question if any of the Hotels in this review were Four Star and would like to know where they get their star ratings.

The next day we asked for a transfer to Lloret de Mar and we were offered to stay at the Htop Royal Beach. On arrival at the Hotel in Lloret de Mar we witnessed a large group of Englishmen who had obviously been at the hotel for a few nights already, they were all drunk, loud and the night previous had caused a lot of damage and some had put excrement into the drawers of their hotel room before leaving. This is what they call checking out??
I was glad to see them leave, however when going to the bar for drinks I found the staff to be very arrogant they never smiled apart from one waiter who seemed to be able to distinguish normal people to that of the drunken element that frequented the bar and pool area. There were lots of people there who would drink themselves into oblivion and who would become aggressive, coming in at 3 or 4am and banging doors, screaming obscenities at each other until 5 or 6 in the morning. The Hotel security did nothing and let these drunken guests do as they pleased, keeping people awake the whole night. I have stayed in Hotels across Europe and none of them would have tolerated such a display of drunkeness and would have removed those people from the Hotel as a matter of security and other customers peace of mind.


The food in the restaurant was always cold and the snacks would be ok if you liked cold chips or fat filled, greasy hamburgers & bacon. . My wife and I spent most of our time in our room and ate out most of the time due to the substandard, cold food, the terrible entertainment and the attitude of the bar staff.

We decided to visit the Royal Star hotel at the same resort and contrary to what the travel agent told us, we were not allowed to use the facilities in the hotel apart from eating lunch there or drinking with the drunks. The food at this hotel was slightly better, even though they labelled Liver as Veal, and the restaurant had a distinct smell of sewage. The staff here seemed no different and were not very friendly.
Entertainment at all the hotels we visited was terrible and reminded me of the worst of the X factor, I actually thought that the acts were comedians however later found out that they were serious.
If you are a normal family or couple who wishes for a relaxing holiday without the hassle of feeling like you are in a Hostel environment for drunks and weirdo's then stay away from the Hotels that I mentioned.

If you are a drunken lout and just want a cheap drinking session with all of your mates, then this is certainly the place for you. The cold food shouldn't bother you, as you would not remember it anyway.
On a Positive note, This Hotel is clean and the lady who cleaned our room each day was very very nice.