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- melissa3d's review
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| Customer service | 1.4/10   |
|---|---|
| Value for Money | 1.1/10 |
| Reviewer Rating | 1.2/10 |
| Overall Rating | 1.5/10 |
By melissa3d on 27th Mar 2007
| Customer service | 5/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 2/10 |
| Overall value | 3/10 |
 melissa3d's recommendation | |
Very amiable - on appearance seem to want to help. Dig deeper and you find that it just isn't true!
See below...
I spent 2 hours in their office, with every promise to move my existing bank account to them. They tried to sell me no less than 4 different insurance schemes (factoring, PI, Employers liability, Mentoring (employment law insurance), and tried to sell me several others. However, at the end of a 2 hour meeting, saying all accounts looked good, turnover up by 50% year on year, I requested an overdraft of £10k for 2 new employees until cash flow kicked in. I was refused the overdraft on the basis that within 4 years of banking I had just ONE bank charge for a bounced cheque. This was because the existing bank took longer to clear a clients cheque, and a cheque written against it bounced before it cleared. So basically, the funds were there 24 hours later, but despite this I received a £32 fine and NatWest, on this basis, refused me an overdraft.
I strongly recommend, that if you have good accounts, a nigh-on perfect record, and if you show year-on-year substantial improvement, don't ask NatWest for help! (Unless you want to buy insurance).
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