suji's Review of Make My Trip, www.makemytrip.com
27th Mar 2007
Overall Rating
- Value for money
- Ease Of Navigation
1. Never did anything to check on the tickets that where partially delivered.
2. Customer support did not give the sufficient information regarding travel. When asked, redirected bluntly to the airline website and did not even care to give the helpful url's.
General Comments
Asked for a complete name to print on the tickets, yet, when received, the the wrong name had been printed on the ticket! That's not all! When I called about the tickets they said they have called the airlines and told them about the wrong name and it is ok to travel with the wrong name! They will not reissue the tickets for this reason.
The tickets reached India but not all the paper tickets were there, the airline copy was missing. (ie: there was only customer copy of the tickets) when checked with the airline office they confirmed that we need all the copies of the tickets to travel, which lead to further tensions because we found it just a week before the travel.
I found MakeMyTrip to be hopeless and recommend that you please do not use the site to book the tickets. For booking 2 tickets from India to US I had to take off at least 4 days of fulltime work traveling to airline office to amend problems with my tickets and calling them multiple times for all the issues I mentioned above.
Please do not use makemytrip.com, I found these people to be unprofessional and you may end up in a mess before travel.
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