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- trurotruro8803's review
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| Customer Service | 1.3/10   |
|---|---|
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.3/10 |
By trurotruro8803 on 26th Mar 2007
| Have you booked through this tour operator before? | Yes |
|---|---|
| Customer Service | 3/10 |
| Value for money | 8/10 |
| Overall value | 5/10 |
 trurotruro8803's recommendation | |
Low price. My wife and I searched for hours for a fair to Europe this summer and when we happened to see the one offered on 1800CheapSeats.com, via Kayak.com, we were excited. The savings that it offered for our family of four was around $1,000.
Immediately after providing our credit card information and clicking on the purchase button the confirming screen said we had to wait 12 hours for a confirmation email and that if we didn't get one then it was our responsibility to call or email them. More than 12 hours after we purchased the tickets, there was no email so I called them. I was on hold about 15 minutes before I could speak to someone but the person who answered was courteous and professional. After being put on hold a couple more times, for a total of 30 more minutes, she said everything was done and all I had to do was to wait 12 more hours for the confirming email.
About six hours after I spoke to the 1800CheapSeats call center, the confirming email arrived. All the flights were on Delta so I immediately called Delta to confirm the flights, it would have been nice if CheapSeats had provided the Delta reservation number, and I was pleased and relieved to find that the flights were on their system.
CheapSeats' website says they have to go through the excruciating process of waiting 12 - 24 hours to confirm flights because of credit card fraud. So why doesn't Expedia or any of the other travel sites? I'm not smart enough to understand this but here is what I'll take from this experience. If I can save a lot of money with CheapSeats I'll go through the hassle of using them again. If the savings aren't significant, I'd pass on them.
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