sjhartland's Review of Norton Internet Security 2005
23rd Mar 2007
Overall Rating
- Value for money
- Ease of Set Up
- Time Software UsedOver 1 Year
- Ease of Use
Fairly easy to use, the software helps you through various options
Bad Points
Support is terrible
Allowed Adware onto the PC
After finding adware, could not remove it
General Comments
Firstly and most importantly I would not recommend this Norton product.
Although straightforward to use, it failed to stop adware from getting into my PC, then was not able to resolve it and remove the adware.
Support from the Norton / Symantec web site is awful. There seems to be no structure to the web site so you are following links without finding the information you want. (though there is plenty of opportunity to 'upgrade' or buy the product!!) The contact telephone numbers did not work and despite requesting a call back several times this never happened. 'Live Chat' took over a hour wait before an advisor was free, then they were less than helpful and passed me around to other departments without solving the problem.
I have written a letter of complaint to Norton but after no response, have since sent 3 further letters and still they cannot be bothered to reply.
So despite paying them £38 every year to keep the subscription up to date, they have failed to offer any assistance.
I plan to buy a Mcaffree package instead and remove everything to do with Norton / Symantec from my PC as I have no trust or faith in them.
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