tom tom one review

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Average Ratings
Ease of Use7.2/10 Based on 18 ratings
Clarity of Instructions7/10 Based on 18 ratings
Map Accuracy6.3/10 Based on 16 ratings
Value for Money5.7/10
Reviewer Rating5.5/10
Overall Rating4.8/10 Based on 40 ratings
58% Recommended15 out of 26 Reviews

Review of Tom Tom One Satellite Navigation System

By leeno on 18th Mar 2007

leeno's Ratings
Ease of Use0/10
Area Covereduk
Clarity of Instructions0/10
Map Accuracy0/10
Value for money0/10
Overall value0/10
no leeno's recommendation

Good Points

Small and portable.

Bad Points

It doesn't work! Failed after 2 uses and froze up. My partner has one too, and sometimes the voice is too late telling you to take a turning, you would have missed it.

General Comments

My device froze after just 2 uses, wouldn't go beyond opening screen, wouldn't turn off or do anything.
The TomTom Help phone line is permanently busy.
I emailed them through their website, but they never replied.
Finally, by setting my alarm and phoning first thing, I got a human for support. They had no record of my 2 emails. He advised me to log-on the device to my computer for updates and emailed me the link. I did everything they said, but it didn't work. At least I now had a reliable email contact.
They arranged for the device to be sent to them for repair. A week later they returned it to me saying they found nothing wrong but had replaced the card. I charged it up and found it still had exactly the same problem and did not work. They must have returned it to me without checking it actually worked first.

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