Written on: 15/03/2007 by McRory Brothers (1 review written)
They eventually paid my claim, after 7 months.
Ill informed customer service staff.
Made to feel like you know nothing.
Long, drawn-out queries, which could have been sorted out in days, but took months.
This was a straight forward accident claim (broken ankle and unable to work), and Pinnacle Sports Accident Protection did everything in their power to find ways of not paying out. Their customer service is appalling, and when challenged with a query, they seemed completely uninformed and unable to answer questions. Their faxes seem to mysteriously disappear, and forms which were supposedly sent out to me never arrived. You have to constantly chase the progress of your claim with numerous telephone calls. After realising I was not going to give in to their tactics, they eventually paid up.
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