Gear Zone www.gear-zone.co.uk Review

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★★☆☆☆
1.6 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

pedroorange's review of Gear Zone www.gear-zone.co.uk

“The good website and value for money count for nothing...”

Written on: 15/03/2007 by pedroorange (1 review written)

Good Points
None I can think of.

Bad Points
No customer service and no way of contacting them.
Incredibly long delivery times - if they ever intend to send them.

General Comments
The good website and value for money count for nothing when they don't deliver your goods. After waiting the 14 working days they insist on, I rang them and was told my order was en route to them from North Face. A week later, they said it wasn't and they didn't have it in stock. I've cancelled my order and am awaiting a refund.

  • North Face jacket, £75

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Gearzone's Response to pedroorange's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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