Have a picture of Hello ASAP Flowers www.helloasap.com?, please send it to us.
| Quality of website | 6.5/10  |
|---|---|
| Value for Money | 5/10 |
| Overall rating | 5/10 |
By asapHELL on 13th Mar 2007
| Goods purchased & cost | Flowers, US$129 |
|---|---|
| Customer service | Poor |
| Delivery | Up to a week late |
| Quality of website | 4/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 asapHELL's recommendation | |
Staff can be friendly, at first.
Late delivery.
Goods don't match description on web site.
Staff ignores you when you start asking questions.
Ordered the "flowers and sweets basket with a teddy bear" for my girlfriend's birthday, which fell on a Sunday. According to the web site, Sunday delivery is possible if ordered before 1pm recipient's time. Nope, Sunday delivery is not guaranteed. Do not rely on these people for quick/weekend deliveries.
Then the flowers didn't arrive until Tuesday evening! (2 DAYS LATE, an atrocious delay given the nature of their business) And the basket that arrived did not come with a teddy bear, and certainly no French/UK cookies and Russian chocolates as described on the web site (a little box of Korean cakes were used as a substitute).
The staff (contactable by Skype) was friendly and helpful at first, but once the order got delayed and questions were raised, I was ignored.
One expensive lesson. I'd stay away from these folks if I were you.
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Ksu flower on 15th Jan 2008