St Helens Glass Review

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1 stars
Average rating for this product is: 1 out of 5

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Lisa Fraser's Review of St Helens Glass

13th Mar 2007

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
Good Points

The only good points about my dealings with St Helens Glass was the Salesman that sold us the products knew the product inside out & the fact that when the work was finally carried out, it only took 1 day.


Bad Points

Expensive, incorrect info on payments therefore making products dearer, constant phone calls AFTER I had the work done trying to sell me more stuff - even though I asked to be taken off their mailing list & legal action was threatened, cannot get hold of them on phone if you do want them.


General Comments

I work in a service industry & have come across some dire companies in my time but St Helens Glass are something else! How have they managed to stay in business so long! I have been trying to ring them all week simply to get a copy of the Guarantee for work that they carried out on my property last year. I rang Monday & got through to someones voicemail who was 'away from his desk'. Since Monday I have called & mailed every day with no response - the lines are 'Busy'
This makes me sick considering the harassment I got from them on the phone pretty much every week after they did some work for me. In the end I spoke to one of the Supervisors, with whom I threatened legal action to stop the calls - he assured me that my name would be taken off their mailing lists. Within days I was getting calls again!
Also we ended up spending £1000 more on our windows that was originally quoted due to some fancy figure work by the Sales Rep who although knew his product, produced our quote & payments on the back of a scrap of paper so when the payments came in we had to pay so much more. We were also quoted for the work to take 2 days & although I was happy that the work was done in just 1 - we again were losing out as we will have been quoted 2 days on their labour.
I have never felt the need to leave a review - good or bad - on anything in my life before but I hope that as many people as possible read this & so are made aware of the outfit that is St Helens Glass & to spare them the heartache I have been through.

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Members' Comments onLisa Fraser's Review

  • SHGareuseless Rank: Lance Corporal on 26th Mar 2007

    Wish I had read comments on this site a year ago.

    Well done for speaking out on such a terrible company.