lauradoom's Review of Furniture at Work www.furnitureatwork.co.uk
12th Mar 2007
Overall Rating
- Value for money
- Quality of service
- Goods purchased & costHome office furniture £200
- Layout of shop
Prices.
Bad Points
Every other aspect of 'service'.
General Comments
Almost a month since this company took payment from my account. I have yet to receive the promised 'delivery date' call. I have yet to be called back regarding requests, via telephone, for information, despite this having being promised on each occasion. My two email requests for information have been 'acknowledged' but nothing further has transpired. No online tracking service, no indication of stock levels on the site...I suspect the item I ordered is out of stock, but they are happy to keep my money whilst waiting for the item to be restocked. 'Customer Service' appears to consist of little more than appeasement and avoidance, typical of the ubiquitous 'call centre' culture.
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On average, people found this review very helpful
Members' Comments onlauradoom's Review
Nicholas Selby
on 20th Sep 2007aitchlone
on 6th Dec 2007I agree with this review because... I have had similar experiences.
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I agree with this review because...I'm going through the exact same experience right now.