don1954's Review of 4U Hosting www.4uhosting.co.uk
11th Mar 2007
Overall Rating
- Value for money
- Content
Cheap, a lot of space and package for the money.
Bad Points
Poor customer service. If you're website goes down or you run into difficulties, their only help is a 'ticket desk'. In which you post your problem (like on a guestbook) and they get back to you 'within 24 hours'. Now bear this in mind if you do run into problems, you are dealing with a ticket desk.
General Comments
They are cheap, which is the reason I moved over to them. But sadly, you get what you pay for. With any website, especially if you are running a business, if something goes wrong you want help immediately. You do not get that with this company. Granted, they are pretty quick off the mark with replying to the 'ticket box', but nothing beats a company that offers phone guidance where problems can be sorted immediately.
All in all, you get what you pay for, but I don't think i'll stick around for longer than when my hosting package finally runs out.
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Members' Comments ondon1954's Review
sarah1980 on 13th Mar 2007
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Can anybody help? My site has been down since Sunday - no emails + no site = no revenue.
I have tried calling the 4U Hosting 0870 number, but after holding for more than an hour yesterday, I gave up.
If anyone has another way to contact them (I have also left a support ticket) I would be grateful for any advice. This is the second time this has happened, and it is very embarrassing when visitors to my site see an "account suspended please contact billing" message.
Thank you.