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- bryntyrch's review
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| Value for Money | 2/10  |
|---|---|
| Overall rating | 1.3/10 |
By bryntyrch on 6th Mar 2007
| Date of hire (month/year) | 03/07 |
|---|---|
| Country & City of hire | UK |
| Condition of vehicle | Average |
| Choice of vehicles | Average |
| Value for money | 0/10 |
| Overall value | 0/10 |
 bryntyrch's recommendation | |
None.
I had tried to make a booking online however it kept coming with an error on the email address password. I therefore abandoned the process. There was no message confirming a booking had in fact been made (twice!) and that an email would be sent. By now I had already booked elsewhere.
The customer service attitude was one where the T&C s state no refund after card entry has been made. My point was that I was getting error messages and no booking confirmation. They are adamant about the T&C and don't seem to comprehend the problem at all. The T&C is no compensation and so once booked you're hooked.
To top it all the help desk number is a premium rate number.
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