Martinair Review

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Martinair
2.6 stars
Average rating for this product is: 2.6 out of 5

From 1 rating and 24 reviews

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DerekD's Review of Martinair

6th Mar 2007

Overall Rating

2.5 stars
  • Value for money
    1.5 stars
  • Flight From - To
    Toronto to Amsterdam
  • Flight on time?
    3 stars
  • Comfort on flight
    0 stars
  • Flight Date
    Sept 2006
  • Ticket class
    Premium Economy
  • Customer service
    5 stars
  • Quality of food
    4 stars
Good Points

The food was very good as far as airline food goes. The Flight Attendants were very attentive and were representative of the experience we had with most Dutch people we met i.e. very friendly and welcoming.


Bad Points

For the Martinair comfort class seats, we paid an extra $79 per person, they were very uncomfortable, no foot room in row 6 behind Star Class. Martinair customer service does not even have an email, you have to send them a letter.


General Comments

We will not fly with Martinair again, strictly based on the experience we had with their Customer Service department. We flew to Amsterdam with a comfort class upgrade that turned out to be very uncomfortable. We returned to Toronto via economy class and had superior foot room and comfort than our initial flight in comfort class.
The Martinair customer service department even acknowledged that the seats in row 6 could feel like you have less leg space because they have no seats in front of them, under which you can place your feet but they refused any compensation.
Their customer service letter seemed to originate from their legal department i.e. we trust to have informed you herewith sufficiently, as their final comment and truly misses the mark as far as customer service goes. This has truly left us feeling ripped off and dismissed.

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