KensalGreenLadbrokeGroveArea's Review of HomeChoice
1st Mar 2007
Overall Rating
- Value for money
- Customer Service
- Time Service UsedOver 1 Year
- Features
If it's working it's good value for money, reasonable broadband.
Bad Points
Over the last 18 months I use homechoice and I had several times problems with the TV picture freezing and certain channels unavailable. Usually the hot line team isn't of much help, I tried to contact them by email only to get a standard answer to contact the hot line. Customer service is appalling.
General Comments
Currently my TV picture freezes several times in an hour and certain channels are unavailable. The message I get on the screen is "channel is unavailable at present, please try later". It's now a good week I have this problem and called the hotline several times. They told me that my service exchange point is Kensal Green and that they have some problems there hence other customers experience the same.
Do you live in Kensal Green area and experience the same problem? Did they tell me the truth?
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